Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1- 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

You will receive a shipping confirmation email with your tracking information once your order has been dispatched.

If we anticipate a significant delay in the delivery of your order due to unforeseen circumstances, we will contact you via email.

Order Changes

If you need to make changes to your order, please contact us at hello@gripitfit.com.au immediately. 

We can only accommodate changes if the request is received within 24 hours of placing your order and before it has entered the fulfilment process. 

Once an order has begun processing, we cannot modify the shipping address, modify, or cancel the order.

Shipping Times

Here at Grip It Fit, we strive to deliver a high-quality product as efficiently as possible. 

Below are the estimated delivery times in business days (Monday - Friday, excluding holidays) after your order has been processed:

Region/Country Group

Estimated Business Days

Australia & New Zealand

5-9 Business Days

United States & Canada

5-9 Business Days

United Kingdom

3-7 Business Days

Western Europe (France, Germany, Netherlands, etc.)

3-9 Business Days

Southern/Eastern Europe (Spain, Italy, Greece, etc.)

5-19 Business Days (varies by country)

Nordics (Norway, Sweden, Denmark, Finland)

5-11 Business Days

Asia (Japan, S. Korea, Singapore, Malaysia, etc.)

3-9 Business Days

Middle East (UAE, Israel)

5-15 Business Days

South Africa

14-18 Business Days

 

Detailed European & International Timeframes (Estimates):

  • Austria, Belgium, Germany, Luxembourg, Netherlands, France, Spain, Portugal: 4-8 Business Days
  • Denmark, Estonia, Italy, Poland, Romania, Slovakia: 5-9 Business Days
  • Sweden, Finland: 6-10 Business Days
  • Ireland, Czechia, Hungary, Slovenia, Bulgaria, Croatia, Lithuania: 7-11 Business Days
  • Latvia, Malta: 9-13 Business Days
  • Greece: 10-14 Business Days
  • Cyprus: 15-19 Business Days
  • Norway: 7-11 Business Days
  • Switzerland: 6-10 Business Days
  • Asia Details: Singapore, Hong Kong, UK: 3-7 BD; Japan, Philippines, Malaysia, South Korea, US, Canada, Aus, NZ: 5-9 BD

Please note these timeframes:

  • Are estimated Business Days (Monday - Friday, Excluding Holidays).
  • Begin after your order has been processed (1-4 Business Days).
  • Do not include potential customs delays for international shipments.

Tracking Information

Tracking information is provided via email once your order has been shipped. Please allow 24-48 hours for tracking information to update after you receive it. For some international destinations, tracking may be limited once the parcel leaves the origin country.

International Shipping

Customs & Import Duties

International orders may be subject to customs fees, import duties, and taxes determined by the destination country.

These fees are the responsibility of the recipient and are not included in our shipping charges.

Grip It Fit has no control over these charges and cannot predict their amount. Customs policies vary by country; please contact your local customs office for more information.

Delivery Delays

International deliveries may occasionally experience delays due to customs processing or local postal service conditions.

Grip It Fit is not responsible for delays caused by customs processing, local postal service inefficiencies, or any other circumstances outside of our control.

Address Accuracy

It is the customer's responsibility to ensure their shipping address is correct at checkout. Grip It Fit is not responsible for orders that are undeliverable, returned, or lost due to incorrect address information. If a package is returned to us due to an incorrect address, you will be responsible for any costs associated with reshipping.

Lost or Missing Packages

If your tracking information indicates that your package was delivered but you haven't received it, please:

  • Check with neighbours or others at your address who may have accepted the delivery.
  • Contact your local postal carrier or delivery service.
  • Check any safe spaces where packages might be left at your location.
  • If your package shows as delivered but cannot be located, please contact us at hello@gripitfit.com.au within 5 days of the indicated delivery date.
  • For packages showing no delivery scan after 15 days of shipment (domestic) or 30 days (international), please contact us for assistance.

Questions about your shipment?

If you have any questions about the status of your order or shipping in general, please contact our customer service team at hello@gripitfit.com.au.